Allow your customers to book their vehicle into your dealerships at any time of the day or night, 7 days a week, 365 days a year for a date and time to suit their requirements.
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Dealers can grow customer loyalty and increase workshop loading by allowing customers to book their vehicle into the workshop at their convenience, any time of day, any day of the week, any day of the year.
By using our dealer specific portal, customers can view up to the minute workshop and courtesy car availability and book their vehicle, real-time, for all servicing and repairs.
Convenience is key for your customers, so having the Online Booking portal fully responsive to mobile means customers can make bookings wherever and whenever they want.
Customise the bookings portal to look and feel like your own dealer website, or choose to have the application embedded within it to provide a seamless experience for your customers.
Using a VRM lookup** for vehicle model, variant, fuel type and age together with the dealers own menu pricing engine to deliver tailored pricing specific to the customers needs.
You could offer an automatic discount for those customers who choose to book online through your portal, or further discounts to those identified as new to the business.
As a booking is confirmed an email is sent to a dedicated internal email address and also becomes available within the Open Bookings area for members of the team to sense check.
Offer online bookings from one central portal even if you are a dealer group with multiple franchises, providing tailored service prices to each customer and vehicle.
Make it easy for your customers to amend a booking if their circumstances change, or even cancel an appointment directly from your online bookings portal.
** Country dependent
Embed exsto Engage in your website to provide a seamless experience to your customers as part of their online digital journey.
Why not include current special offers as part of the booking process, such as winter tyres from October to March, helping to boost online returns?
Include videos or photographs against services, special offers or accessories to explain what they include to ensure your customers are fully informed and up to date.
Using Google Tagging allows you to manage and deploy your own marketing tags on the online bookings website.
Manage courtesy car availability and diaries either through the inbuilt exsto scheduler or through integrations with 3rd party courtesy car system suppliers.
Include links to your online bookings portal on all of the follow up communication you send from exsto CRM to make it as convenient as possible for your customers to book with you.
As a customer is booking their service why not ask if they are thinking of changing their vehicle so you can value it for them while in your dealership and therefore help to increase sales leads.
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When a VHC red or amber work reminder communication is sent a link can be included to your online booking platform which will automatically include the health check work now due and load all other available services and special offers.
Learn moreGive your customers the choice of dropping their keys off and collecting them from a self-serve AutoPoint locker.
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Create time bound voucher codes to include on your customer communication which might include discounts or additional services when used as part of a booking.
Use the Connect management App to view group and individual dealer performance to save receiving hundreds of reports every week.
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